ITIL 4 Foundation Exam Latest Materials are Highly Effective to Make Use of - PDFDumps

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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is a globally recognized certification program designed to provide participants with an in-depth understanding of IT Service Management (ITSM) and the ITIL framework. ITIL (Information Technology Infrastructure Library) is a set of best practices for ITSM that helps organizations deliver high-quality IT services to their customers.

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ITIL 4 Foundation Exam Sample Questions (Q510-Q515):

NEW QUESTION # 510
Which term relates to service levels aligned with the needs of service consumers?

A. Cost
B. Warranty
C. Service management
D. Utility

Answer: B

NEW QUESTION # 511
Which is a key element of the 'think and work holistically' guiding principle?

A. Assessing which procedures can be re-used when improving a service
B. Understanding the methods applicable to complex systems
C. Using technology for standard tasks to give people time for complex activities
D. Eliminating metrics which do not contribute to achieving an objective

Answer: B

Explanation:
Explanation
No service, practice, process, department, or supplier stands alone. The outputs that the organization delivers to itself, its customers, and other stakeholders will suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts.
Taking a holistic approach to service management includes establishing an understanding of how all the parts of an organization work together in an integrated way (remember the four dimensions of service management?), including having an end-to-end visibility of how demand is captured and translated into outcomes. In a complex system, the alteration of one element can impact others and, where possible, these impacts need to be identified, analysed and planned for.
To apply this principle successfully, consider this advice:
Recognize the complexity of the systems
Collaboration is key to thinking and working holistically
Where possible, look for patterns in the needs of and interactions between system elements Automation can facilitate working holistically
https://www.bmc.com/blogs/itil-guiding-principles/

NEW QUESTION # 512
Which is part of the value proposition of a service?

A. Risks imposed on the consumer by the service
B. Outputs of the service received by the consumer
C. Costs removed from the consumer by the service
D. Costs imposed on the consumer by the service

Answer: C

NEW QUESTION # 513
Identity the missing word(s) in the blowing sentence.
The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

A. known errors
B. events
C. IT assets
D. charges

Answer: A

NEW QUESTION # 514
Which is the definition of an IT asset?

A. Any change of state that has significance for the management of a service
B. Any component that needs to be managed to deliver a service
C. Any financially valuable component that contributes to a service
D. Any request from a user that is a normal part of service delivery

Answer: C

Explanation:
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service.
The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%
20asset%20is%20any%20financially,cloud%20services%2C%20and%20client%20devices.

NEW QUESTION # 515
......

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ITIL 4 Foundation Exam Latest Materials are Highly Effective to Make Use of - PDFDumps

Professional ITIL-4-Foundation Test Dates Spend Your Little Time and Energy to Clear ITIL ITIL-4-Foundation exam

ITIL 4 Foundation Exam Sample Questions (Q510-Q515):

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